Comments for Yes, I Am Bitching!

Comment on Get Free Lunch & an Exit Row: Secrets to a Good Complaint Letter by jreinking

jreinking — Wed, 11 Jan 2012 16:01:03 +0000

When are the ‘bitching’ posts coming back? We all miss them!!

Comment on Modern Family Outrages Christian Groups by Jay Sprout

Jay Sprout — Wed, 11 Jan 2012 15:15:42 +0000

C’mon, it’s been over a year! Doesn’t anybody wanna fight me no more? What’s the matter? Chicken?! Put ‘em up! Put ‘em up!

Comment on Just the Tip! by hotelnerd

hotelnerd — Wed, 13 Jul 2011 20:14:22 +0000

I think Starbucks and places like it are one of the few places where it’s OK to leave a tip of whatever you change is (including coins)….maybe I’ll toss in a buck occasionally for a place I visit regularly and they give good service.

Comment on Just the Tip! by hotelnerd

hotelnerd — Tue, 12 Jul 2011 01:58:59 +0000

I 100% agree with this. If you’re not willing to tip properly, then get in your car and go pick up the food yourself. Otherwise 15-20% is totally appropriate. I order from the same pizza place generally, and I don’t want the delivery guys to think of our house as the cheap one, because they can make us last on the route. I just ask that like in a restaurant they provide the service that earns it.

There’s only been one time I didn’t tip my delivery driver. Delivery pizza that was promised in 15 minutes and took over an hour. I’m calling the pizza place and asking where he’s at. They say “in the lobby of your building” and I say “no he’s not because I’m in the lobby of my building waiting for him” Not even so much as an apology when the pizza got there, cold. I even checked my receipt which had the address printed correctly on it. I asked for my change back, all of it, including my 13 cents. I also didn’t order delivery from them again, despite them being one of the better places in my area.

Comment on Get Free Lunch & an Exit Row: Secrets to a Good Complaint Letter by hotelnerd

hotelnerd — Tue, 12 Jul 2011 01:49:18 +0000

This is a great post. I’m a Guest Services manager at a small hotel. The quality of writing in a complaint letter or online review really makes a big difference in how seriously we take it. Someone that uses expletives or seems like an abusive jack ass, we really don’t want back so they’re not going to get any resolution from us. However, when people seem reasonable and have a good point, we want to work with them more then anything.
I did have a couple things to add. If you complain to us in person, we offer you resolution which you accept and thank us for. Don’t follow that up with a nasty review about the experience and not mention the resolution we offered.
Also when making offering negative feedback or making a complaint, either in person or in writing, if you make it apparent that no matter what we do you’re not coming back, then there’s really not incentive for us to offer anything. You have to be willing to forgive and forget.
Similarly, don’t lord the one negative experience over us every time you do come back and expect us to keep apologizing if nothing new goes wrong. Even then, if something new goes wrong, let’s try to dwell on the present not the past. You’re the one who decided to come back. If you can’t move on, then don’t come back because you should be here to relax not to try and continue to stick it to us. Because we keep track of guest history, and if you develop a history of being a complainer or seem like you’re always looking for special treatment, you’re likely to get cut off at some point.
Last off, if you decide to come speak with us in person, keep a cool head. No matter what went wrong, being abusive to my staff, other guests, or me isn’t going to get you what you want. If anything I’ve seen it result in 0 compensation and asking the guest to leave. We don’t want things to go wrong, and we genuinely want to fix it for you if you’re willing to let us try.
That’s just my two cents.

Comment on Get Free Lunch & an Exit Row: Secrets to a Good Complaint Letter by creativeintrospection

creativeintrospection — Sat, 18 Jun 2011 16:27:57 +0000

I’ve been blog surfing and I’m glad I stopped on your site. I really the various pieces I read, Entertaining, thought provoking and helpful at the same time. I also enjoy questions of heritage (you Iacocca-Navratilova piece) but particularly, questions on the legacy we leave behind… Thank you!

Comment on What the Frozen Yogurt Industry Can Learn From Cigarettes by her

her — Tue, 17 May 2011 01:34:16 +0000

That’s true. I should probably slow down on my YogurtLand binges.

But aren’t anti-tumor agents supposed to keep you from getting tumors?

Comment on Just the Tip! by kw

kw — Mon, 16 May 2011 16:34:54 +0000

I always tip $5 for delivery, its a shit job and anyone who rides a bicycle in New York in the rain deserves it. My problem is the Starbucks of the world… I’m already paying $4 for a latte…

Comment on What the Frozen Yogurt Industry Can Learn From Cigarettes by Jenny

Jenny — Sun, 08 May 2011 02:11:18 +0000

Hahahahahahahaha!!!

Comment on Facebook Status Update Addicts Unite…Elsewhere by Micheal

Micheal — Sat, 07 May 2011 09:27:43 +0000

And I thughot I was the sensible one. Thanks for setting me straight.